新(xin)華社(she)北京(jing)7月4日電(dian)?記(ji)者從(cong)文化(hua)和旅(lv)游部獲悉，文化(hua)和旅(lv)游部、國家發(fa)展改(gai)革(ge)委(wei)、財政(zheng)部等九部門(men)日前聯合印發(fa)《關(guan)于(yu)推進(jin)旅(lv)游公(gong)共(gong)(gong)服務(wu)高(gao)質量發(fa)展的指導(dao)意見(jian)》。指導(dao)意見(jian)提出(chu)，利(li)用3到5年時間(jian)，基本(ben)建成結構完備、標準健全、運行順暢、優(you)質高(gao)效(xiao)，與旅(lv)游業(ye)高(gao)質量發(fa)展相(xiang)匹配的旅(lv)游公(gong)共(gong)(gong)服務(wu)體(ti)系，旅(lv)游公(gong)共(gong)(gong)服務(wu)有效(xiao)供(gong)給明顯(xian)擴大，服務(wu)效(xiao)能(neng)明顯(xian)提升，對(dui)薄弱領域、高(gao)峰(feng)時段和特殊人群的服務(wu)保(bao)障能(neng)力明顯(xian)增強(qiang)，人民群眾對(dui)旅(lv)游公(gong)共(gong)(gong)服務(wu)的滿意度明顯(xian)提高(gao)。

　　指(zhi)導(dao)意見明(ming)確五大方(fang)面(mian)15項主(zhu)要(yao)任務(wu)(wu)(wu)(wu)。在優(you)化(hua)(hua)(hua)(hua)旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)公共(gong)(gong)(gong)信息服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)方(fang)面(mian)，優(you)化(hua)(hua)(hua)(hua)線下旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)中心(xin)布(bu)局，加強(qiang)線上(shang)旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)公共(gong)(gong)(gong)信息服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)，加強(qiang)旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)公共(gong)(gong)(gong)信息服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)資源整(zheng)合(he)。在完善旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)公共(gong)(gong)(gong)交(jiao)通(tong)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)方(fang)面(mian)，加強(qiang)旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)交(jiao)通(tong)基礎設(she)(she)施建(jian)設(she)(she)，提升(sheng)旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)交(jiao)通(tong)公共(gong)(gong)(gong)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)設(she)(she)施建(jian)設(she)(she)和管理水(shui)平，優(you)化(hua)(hua)(hua)(hua)旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)交(jiao)通(tong)運(yun)輸(shu)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)。在強(qiang)化(hua)(hua)(hua)(hua)旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)應(ying)急救援(yuan)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)方(fang)面(mian)，加強(qiang)旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)應(ying)急救援(yuan)機制建(jian)設(she)(she)，優(you)化(hua)(hua)(hua)(hua)旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)應(ying)急救援(yuan)設(she)(she)施設(she)(she)備布(bu)局，增強(qiang)旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)應(ying)急救援(yuan)的社會參與。在加強(qiang)旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)惠民(min)便(bian)民(min)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)方(fang)面(mian)，開展(zhan)形式多樣的旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)惠民(min)便(bian)民(min)活(huo)動，推動旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)惠民(min)便(bian)民(min)設(she)(she)施建(jian)設(she)(she)改造，提升(sheng)入境旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)公共(gong)(gong)(gong)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)水(shui)平。在促進公共(gong)(gong)(gong)文化(hua)(hua)(hua)(hua)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)和旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)公共(gong)(gong)(gong)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)融(rong)合(he)發展(zhan)方(fang)面(mian)，促進文化(hua)(hua)(hua)(hua)和旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)公共(gong)(gong)(gong)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)設(she)(she)施功(gong)能融(rong)合(he)，豐富(fu)旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)場所公共(gong)(gong)(gong)文化(hua)(hua)(hua)(hua)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)內(nei)容，增強(qiang)公共(gong)(gong)(gong)文化(hua)(hua)(hua)(hua)場所旅(lv)(lv)(lv)(lv)游(you)(you)(you)(you)(you)(you)(you)吸引(yin)力。

　　文化(hua)和旅(lv)(lv)(lv)游(you)部公共(gong)服務(wu)司負責(ze)同(tong)志表示，人民群眾(zhong)對旅(lv)(lv)(lv)游(you)公共(gong)服務(wu)有著越來越高的期待，如何補齊旅(lv)(lv)(lv)游(you)公共(gong)服務(wu)短板、弱(ruo)項，完(wan)善配套服務(wu)，進一步(bu)提升服務(wu)水平，營造良好的旅(lv)(lv)(lv)游(you)消費環境，讓游(you)客游(you)得(de)安心(xin)、游(you)得(de)舒心(xin)，是(shi)擺在面(mian)前的重(zhong)(zhong)要任務(wu)。指導意(yi)見以重(zhong)(zhong)大項目為(wei)抓手，聚焦重(zhong)(zhong)點地區、重(zhong)(zhong)點環節、重(zhong)(zhong)點時(shi)段，明確了(le)當前和今(jin)后一個時(shi)期推進旅(lv)(lv)(lv)游(you)公共(gong)服務(wu)高質量發展的總體要求和重(zhong)(zhong)點任務(wu)，為(wei)推進旅(lv)(lv)(lv)游(you)公共(gong)服務(wu)工作提供政策(ce)依據。

　　據介紹，下一(yi)步，文化和旅游部將研(yan)究制定(ding)并(bing)出臺旅游公共(gong)服務(wu)相(xiang)關標(biao)準規范，為各(ge)(ge)地(di)推進旅游公共(gong)服務(wu)建設提(ti)供(gong)業(ye)務(wu)指導；加強(qiang)監督檢查，建立常態化監督管理(li)機制，推動地(di)方部門(men)落(luo)實(shi)主體責任，將各(ge)(ge)項任務(wu)落(luo)細落(luo)實(shi)落(luo)地(di)。