中證網訊（記者 趙白執南）銀(yin)保(bao)(bao)(bao)監(jian)會(hui)(hui)網站9月28日(ri)(ri)消(xiao)息，近日(ri)(ri)，中國(guo)銀(yin)保(bao)(bao)(bao)監(jian)會(hui)(hui)消(xiao)費(fei)者權(quan)益保(bao)(bao)(bao)護(hu)局發(fa)布《關于(yu)2022年第(di)二(er)季度保(bao)(bao)(bao)險(xian)(xian)(xian)消(xiao)費(fei)投(tou)(tou)(tou)(tou)訴(su)情況的通報(bao)》（以下簡稱(cheng)《通報(bao)》）。《通報(bao)》指(zhi)出，中國(guo)銀(yin)保(bao)(bao)(bao)監(jian)會(hui)(hui)及其派出機(ji)構第(di)二(er)季度共接收并轉(zhuan)送保(bao)(bao)(bao)險(xian)(xian)(xian)消(xiao)費(fei)投(tou)(tou)(tou)(tou)訴(su)28554件(jian)。其中，涉(she)及財產保(bao)(bao)(bao)險(xian)(xian)(xian)公(gong)司(si)10051件(jian)，占投(tou)(tou)(tou)(tou)訴(su)總(zong)量(liang)的35.20%；人(ren)身(shen)保(bao)(bao)(bao)險(xian)(xian)(xian)公(gong)司(si)18503件(jian)，占投(tou)(tou)(tou)(tou)訴(su)總(zong)量(liang)的64.80%。人(ren)保(bao)(bao)(bao)財險(xian)(xian)(xian)的投(tou)(tou)(tou)(tou)訴(su)量(liang)位(wei)列(lie)財產保(bao)(bao)(bao)險(xian)(xian)(xian)公(gong)司(si)第(di)一。平安人(ren)壽的投(tou)(tou)(tou)(tou)訴(su)量(liang)位(wei)列(lie)人(ren)身(shen)保(bao)(bao)(bao)險(xian)(xian)(xian)公(gong)司(si)第(di)一。

　　《通報》指出，2022年(nian)第二季(ji)度，財(cai)(cai)產保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)險(xian)(xian)公(gong)司(si)(si)億(yi)(yi)元(yuan)(yuan)保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)費(fei)(fei)投(tou)(tou)(tou)(tou)訴(su)(su)量(liang)(liang)(liang)中位(wei)(wei)(wei)(wei)數為(wei)3.58件/億(yi)(yi)元(yuan)(yuan)，萬(wan)(wan)張保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)單投(tou)(tou)(tou)(tou)訴(su)(su)量(liang)(liang)(liang)中位(wei)(wei)(wei)(wei)數為(wei)0.36件/萬(wan)(wan)張；人(ren)身保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)險(xian)(xian)公(gong)司(si)(si)億(yi)(yi)元(yuan)(yuan)保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)費(fei)(fei)投(tou)(tou)(tou)(tou)訴(su)(su)量(liang)(liang)(liang)中位(wei)(wei)(wei)(wei)數為(wei)1.78件/億(yi)(yi)元(yuan)(yuan)，萬(wan)(wan)張保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)單投(tou)(tou)(tou)(tou)訴(su)(su)量(liang)(liang)(liang)中位(wei)(wei)(wei)(wei)數為(wei)0.25件/萬(wan)(wan)張，萬(wan)(wan)人(ren)次投(tou)(tou)(tou)(tou)訴(su)(su)量(liang)(liang)(liang)中位(wei)(wei)(wei)(wei)數為(wei)0.08件/萬(wan)(wan)人(ren)次。眾惠相互保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)險(xian)(xian)的億(yi)(yi)元(yuan)(yuan)保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)費(fei)(fei)投(tou)(tou)(tou)(tou)訴(su)(su)量(liang)(liang)(liang)位(wei)(wei)(wei)(wei)列財(cai)(cai)產保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)險(xian)(xian)公(gong)司(si)(si)第一。久隆(long)財(cai)(cai)險(xian)(xian)、眾惠相互保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)險(xian)(xian)的萬(wan)(wan)張保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)單投(tou)(tou)(tou)(tou)訴(su)(su)量(liang)(liang)(liang)位(wei)(wei)(wei)(wei)列財(cai)(cai)產保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)險(xian)(xian)公(gong)司(si)(si)前兩(liang)位(wei)(wei)(wei)(wei)。復星(xing)聯合(he)健(jian)康(kang)的億(yi)(yi)元(yuan)(yuan)保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)費(fei)(fei)投(tou)(tou)(tou)(tou)訴(su)(su)量(liang)(liang)(liang)、萬(wan)(wan)張保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)單投(tou)(tou)(tou)(tou)訴(su)(su)量(liang)(liang)(liang)和萬(wan)(wan)人(ren)次投(tou)(tou)(tou)(tou)訴(su)(su)量(liang)(liang)(liang)位(wei)(wei)(wei)(wei)列人(ren)身保(bao)(bao)(bao)(bao)(bao)(bao)(bao)(bao)險(xian)(xian)公(gong)司(si)(si)第一。

　　《通報(bao)》指出(chu)，2022年第二季度，財(cai)(cai)產保(bao)險(xian)(xian)(xian)(xian)公(gong)(gong)司(si)涉及理(li)(li)賠糾紛投訴(su)(su)7808件，占財(cai)(cai)產保(bao)險(xian)(xian)(xian)(xian)公(gong)(gong)司(si)投訴(su)(su)總量的77.68%；銷(xiao)(xiao)售糾紛投訴(su)(su)822件，占比8.18%。眾(zhong)惠相互保(bao)險(xian)(xian)(xian)(xian)、人保(bao)財(cai)(cai)險(xian)(xian)(xian)(xian)、眾(zhong)安(an)在線財(cai)(cai)險(xian)(xian)(xian)(xian)的理(li)(li)賠糾紛投訴(su)(su)量位(wei)(wei)列財(cai)(cai)產保(bao)險(xian)(xian)(xian)(xian)公(gong)(gong)司(si)前(qian)三位(wei)(wei)。人保(bao)財(cai)(cai)險(xian)(xian)(xian)(xian)、平安(an)財(cai)(cai)險(xian)(xian)(xian)(xian)的銷(xiao)(xiao)售糾紛投訴(su)(su)量位(wei)(wei)列財(cai)(cai)產保(bao)險(xian)(xian)(xian)(xian)公(gong)(gong)司(si)前(qian)兩位(wei)(wei)。

　　2022年(nian)第二季(ji)度，財(cai)產(chan)保(bao)(bao)(bao)(bao)險(xian)(xian)(xian)公司(si)涉(she)及(ji)機動(dong)車輛保(bao)(bao)(bao)(bao)險(xian)(xian)(xian)糾紛(fen)投(tou)訴(su)(su)4324件，占財(cai)產(chan)保(bao)(bao)(bao)(bao)險(xian)(xian)(xian)公司(si)投(tou)訴(su)(su)總量(liang)的43.02%；涉(she)及(ji)新冠疫(yi)情隔離(li)相(xiang)(xiang)關保(bao)(bao)(bao)(bao)險(xian)(xian)(xian)等(deng)財(cai)產(chan)險(xian)(xian)(xian)其(qi)他(ta)保(bao)(bao)(bao)(bao)險(xian)(xian)(xian)糾紛(fen)投(tou)訴(su)(su)2434件，占比(bi)24.22%。人保(bao)(bao)(bao)(bao)財(cai)險(xian)(xian)(xian)的機動(dong)車輛保(bao)(bao)(bao)(bao)險(xian)(xian)(xian)糾紛(fen)投(tou)訴(su)(su)量(liang)位(wei)(wei)列財(cai)產(chan)保(bao)(bao)(bao)(bao)險(xian)(xian)(xian)公司(si)第一(yi)。眾(zhong)惠相(xiang)(xiang)互保(bao)(bao)(bao)(bao)險(xian)(xian)(xian)、眾(zhong)安在線(xian)財(cai)險(xian)(xian)(xian)的涉(she)及(ji)新冠疫(yi)情隔離(li)相(xiang)(xiang)關保(bao)(bao)(bao)(bao)險(xian)(xian)(xian)等(deng)財(cai)產(chan)險(xian)(xian)(xian)其(qi)他(ta)保(bao)(bao)(bao)(bao)險(xian)(xian)(xian)糾紛(fen)投(tou)訴(su)(su)量(liang)位(wei)(wei)列財(cai)產(chan)保(bao)(bao)(bao)(bao)險(xian)(xian)(xian)公司(si)前(qian)兩位(wei)(wei)。

　　《通(tong)報》指出，2022年第二季度，人(ren)身(shen)保險公司(si)涉及銷售糾紛(fen)投(tou)訴9613件，占人(ren)身(shen)保險公司(si)投(tou)訴總量的51.95%；退(tui)保糾紛(fen)投(tou)訴5011件，占比27.08%。平(ping)安人(ren)壽的銷售糾紛(fen)投(tou)訴量和退(tui)保糾紛(fen)投(tou)訴量位列人(ren)身(shen)保險公司(si)第一。

　　2022年第(di)二季度，人身(shen)(shen)保(bao)險(xian)(xian)公(gong)司(si)涉(she)及普(pu)通人壽(shou)保(bao)險(xian)(xian)糾(jiu)(jiu)紛(fen)投訴(su)8101件，占人身(shen)(shen)保(bao)險(xian)(xian)公(gong)司(si)投訴(su)總量的43.78%；疾(ji)病(bing)保(bao)險(xian)(xian)糾(jiu)(jiu)紛(fen)投訴(su)4182件，占比22.60%。平安人壽(shou)的普(pu)通人壽(shou)保(bao)險(xian)(xian)糾(jiu)(jiu)紛(fen)投訴(su)量位(wei)列人身(shen)(shen)保(bao)險(xian)(xian)公(gong)司(si)第(di)一。平安人壽(shou)、新華人壽(shou)的疾(ji)病(bing)保(bao)險(xian)(xian)糾(jiu)(jiu)紛(fen)投訴(su)量位(wei)列人身(shen)(shen)保(bao)險(xian)(xian)公(gong)司(si)前兩位(wei)。