工業和信息化部2月3日消息，工信部日前印發《關于提升(sheng)5G服務質量的通(tong)知(zhi)》（下稱《通(tong)知(zhi)》），明確提醒用(yong)戶使(shi)用(yong)5G網絡要更換(huan)5G終端(duan)，不得(de)片(pian)面(mian)夸大(da)5G優勢或(huo)優惠項目，不得(de)誤(wu)導(dao)、強迫用(yong)戶辦理或(huo)升(sheng)級5G套餐，未(wei)經用(yong)戶同意不得(de)擅(shan)自開通(tong)5G套餐、升(sheng)級包(bao)等(deng)服務等(deng)，以(yi)切實維護用(yong)戶權(quan)益(yi)，推(tui)動5G持續健康發展。

　　圍繞充分保障用(yong)(yong)(yong)戶(hu)(hu)知(zhi)情權，《通知(zhi)》要(yao)求健全四個提(ti)(ti)(ti)醒機制，包括提(ti)(ti)(ti)醒用(yong)(yong)(yong)戶(hu)(hu)可(ke)(ke)通過實體營業(ye)廳(ting)、客服熱線(xian)、網(wang)(wang)上營業(ye)廳(ting)、手機APP查詢本地區(qu)5G網(wang)(wang)絡(luo)(luo)覆(fu)蓋(gai)情況，在5G網(wang)(wang)絡(luo)(luo)暫未覆(fu)蓋(gai)的地區(qu)發(fa)展5G用(yong)(yong)(yong)戶(hu)(hu)，事先(xian)提(ti)(ti)(ti)醒用(yong)(yong)(yong)戶(hu)(hu)知(zhi)悉本地區(qu)5G網(wang)(wang)絡(luo)(luo)覆(fu)蓋(gai)進度情況。提(ti)(ti)(ti)醒用(yong)(yong)(yong)戶(hu)(hu)使用(yong)(yong)(yong)5G網(wang)(wang)絡(luo)(luo)要(yao)更(geng)(geng)換5G終(zhong)(zhong)端，非(fei)5G終(zhong)(zhong)端辦(ban)理(li)(li)(li)5G套(tao)餐(can)只能(neng)(neng)享受5G資費優惠(hui)，不(bu)能(neng)(neng)使用(yong)(yong)(yong)5G網(wang)(wang)絡(luo)(luo)。用(yong)(yong)(yong)戶(hu)(hu)在辦(ban)理(li)(li)(li)已(yi)公示下架套(tao)餐(can)變(bian)(bian)更(geng)(geng)為5G套(tao)餐(can)時，提(ti)(ti)(ti)醒用(yong)(yong)(yong)戶(hu)(hu)變(bian)(bian)更(geng)(geng)5G套(tao)餐(can)后(hou)將無法再選擇辦(ban)理(li)(li)(li)原套(tao)餐(can)，可(ke)(ke)以選擇其他(ta)在售套(tao)餐(can)。用(yong)(yong)(yong)戶(hu)(hu)辦(ban)理(li)(li)(li)有合(he)約(yue)要(yao)求的5G套(tao)餐(can)前(qian)，提(ti)(ti)(ti)醒用(yong)(yong)(yong)戶(hu)(hu)如要(yao)解除合(he)約(yue)辦(ban)理(li)(li)(li)“攜號轉(zhuan)網(wang)(wang)”服務(wu)、更(geng)(geng)改(gai)套(tao)餐(can)或注銷須履行的解約(yue)責(ze)任(ren)。

　　針對切實維護用(yong)(yong)(yong)戶(hu)(hu)權益，《通(tong)(tong)知》要求嚴守(shou)營銷紅線，包(bao)括客(ke)觀真實宣傳5G業務(wu)(wu)及資費，公示全量在售套(tao)餐情況，不(bu)(bu)得片面夸大(da)5G優勢或(huo)優惠項目，隱瞞或(huo)淡化限制(zhi)性條(tiao)件。尊(zun)重用(yong)(yong)(yong)戶(hu)(hu)的真實意愿，不(bu)(bu)得誤(wu)導、強迫(po)用(yong)(yong)(yong)戶(hu)(hu)辦理或(huo)升級5G套(tao)餐，未(wei)經(jing)用(yong)(yong)(yong)戶(hu)(hu)同意不(bu)(bu)得擅自(zi)開通(tong)(tong)5G套(tao)餐、升級包(bao)等(deng)服務(wu)(wu)。