新華(hua)社(she)石家(jia)莊11月(yue)25日電 根據群眾在(zai)國務院“互聯網+督查”平臺(tai)反映的冬季(ji)取暖(nuan)問題線索，國辦督查室近日派員(yuan)赴河(he)北省(sheng)、山西省(sheng)有關地方進行明(ming)察暗訪。督查發現(xian)，河(he)北省(sheng)、山西省(sheng)部分(fen)地方和單(dan)位漠視群眾利(li)益(yi)，不(bu)作為慢(man)作為、承諾不(bu)兌現(xian)，沒有有效保障群眾溫暖(nuan)過(guo)冬。25日，國辦督查室通報了(le)相關情況。

　　督查(cha)組在河北省暗(an)訪(fang)發現：保(bao)定(ding)市(shi)蓮池區(qu)有關部門慢作(zuo)為，三年煤改電補貼不兌現；張家(jia)口市(shi)懷(huai)來縣有關部門監管失職，供暖公司無證經營且多年違規(gui)收(shou)取高額“報停費”；石(shi)家(jia)莊裕華(hua)區(qu)有關單(dan)位與企(qi)業串通搞文字游戲糊弄群(qun)眾，損害(hai)政府形(xing)象。

　　據通報(bao)，2016年，按照(zhao)保(bao)定市有(you)關(guan)工作部署(shu)，蓮池(chi)區西(xi)關(guan)街(jie)道部分(fen)居民家庭由傳(chuan)統散煤取(qu)暖(nuan)(nuan)改(gai)為電(dian)取(qu)暖(nuan)(nuan)，并按照(zhao)實(shi)際用電(dian)量給(gei)予現(xian)金補貼(tie)(tie)。督查(cha)組隨機走訪多戶(hu)(hu)煤改(gai)電(dian)家庭發現(xian)，雖然(ran)當地政府有(you)關(guan)部門(men)按戶(hu)(hu)配發的取(qu)暖(nuan)(nuan)設備(bei)供暖(nuan)(nuan)效果(guo)較(jiao)好，但由于相關(guan)補貼(tie)(tie)遲遲未發放，導致群眾(zhong)取(qu)暖(nuan)(nuan)成本居高不(bu)下，設備(bei)使用率低。多數家庭使用重新(xin)購買的小太(tai)陽等(deng)低功(gong)耗設備(bei)，取(qu)暖(nuan)(nuan)效果(guo)較(jiao)差(cha)，室內溫(wen)度不(bu)足13℃。督查(cha)組在蓮池(chi)區西(xi)關(guan)街(jie)道辦事處2019年9月19日向當地供熱部門(men)報(bao)送(song)的申領補貼(tie)(tie)材料中發現(xian)，西(xi)關(guan)街(jie)道2016年、2017年、2018年三年被拖欠煤改(gai)電(dian)補貼(tie)(tie)427.2萬元(yuan)，直到11月16日督查(cha)時仍(reng)未發到群眾(zhong)手中。

　　針對群眾反映張家口市(shi)懷(huai)(huai)(huai)來(lai)(lai)縣(xian)供(gong)(gong)(gong)(gong)暖(nuan)(nuan)(nuan)公(gong)司(si)(si)無(wu)(wu)證經(jing)營且多年(nian)(nian)違規(gui)收取(qu)(qu)(qu)高額“報(bao)(bao)停(ting)費(fei)(fei)”的(de)(de)情況，督(du)(du)查組暗訪發(fa)現(xian)，懷(huai)(huai)(huai)來(lai)(lai)縣(xian)佳能熱(re)力(li)有(you)(you)限公(gong)司(si)(si)于(yu)2014年(nian)(nian)-2018年(nian)(nian)、河(he)(he)北新陽京北供(gong)(gong)(gong)(gong)熱(re)服務有(you)(you)限公(gong)司(si)(si)于(yu)2018年(nian)(nian)至今先后向懷(huai)(huai)(huai)來(lai)(lai)縣(xian)東花園鎮站前、新民居、上(shang)湖郡3個小區(qu)居民按照供(gong)(gong)(gong)(gong)暖(nuan)(nuan)(nuan)費(fei)(fei)的(de)(de)50%收取(qu)(qu)(qu)“報(bao)(bao)停(ting)費(fei)(fei)”。根據2014年(nian)(nian)懷(huai)(huai)(huai)來(lai)(lai)縣(xian)物(wu)價局(ju)下發(fa)的(de)(de)相(xiang)關(guan)規(gui)定，集中供(gong)(gong)(gong)(gong)熱(re)申(shen)請暫不(bu)用熱(re)熱(re)費(fei)(fei)補(bu)償標準為當(dang)年(nian)(nian)供(gong)(gong)(gong)(gong)暖(nuan)(nuan)(nuan)費(fei)(fei)的(de)(de)20%。但(dan)(dan)直(zhi)(zhi)到2019年(nian)(nian)供(gong)(gong)(gong)(gong)暖(nuan)(nuan)(nuan)季，河(he)(he)北新陽京北供(gong)(gong)(gong)(gong)熱(re)服務有(you)(you)限公(gong)司(si)(si)仍(reng)將“報(bao)(bao)停(ting)費(fei)(fei)”劃分為供(gong)(gong)(gong)(gong)暖(nuan)(nuan)(nuan)費(fei)(fei)50%、20%兩檔(dang)，要求按20%申(shen)請的(de)(de)居民簽(qian)訂(ding)因(yin)停(ting)暖(nuan)(nuan)(nuan)造成損(sun)失自(zi)行負(fu)責的(de)(de)霸王條款，并表示2018年(nian)(nian)按照50%收取(qu)(qu)(qu)的(de)(de)“報(bao)(bao)停(ting)費(fei)(fei)”不(bu)予退還(huan)。督(du)(du)查組同(tong)時(shi)發(fa)現(xian)，懷(huai)(huai)(huai)來(lai)(lai)縣(xian)佳能熱(re)力(li)有(you)(you)限公(gong)司(si)(si)負(fu)責供(gong)(gong)(gong)(gong)暖(nuan)(nuan)(nuan)期間，一直(zhi)(zhi)未(wei)(wei)取(qu)(qu)(qu)得《供(gong)(gong)(gong)(gong)熱(re)企(qi)業(ye)經(jing)營許(xu)可證》。2018年(nian)(nian)接手供(gong)(gong)(gong)(gong)暖(nuan)(nuan)(nuan)的(de)(de)河(he)(he)北新陽京北供(gong)(gong)(gong)(gong)熱(re)服務有(you)(you)限公(gong)司(si)(si)，直(zhi)(zhi)到2019年(nian)(nian)9月2日，才(cai)取(qu)(qu)(qu)得懷(huai)(huai)(huai)來(lai)(lai)縣(xian)住(zhu)房城鄉建設局(ju)《劃定電集中供(gong)(gong)(gong)(gong)熱(re)經(jing)營區(qu)域(yu)范圍的(de)(de)批(pi)復》，但(dan)(dan)截(jie)至11月17日督(du)(du)查時(shi)，仍(reng)未(wei)(wei)取(qu)(qu)(qu)得《供(gong)(gong)(gong)(gong)熱(re)企(qi)業(ye)經(jing)營許(xu)可證》，為無(wu)(wu)證經(jing)營。

　　針對石(shi)(shi)家(jia)莊市裕華區卓達書香(xiang)園小區群眾(zhong)反(fan)映2015年(nian)以來冬(dong)季供(gong)暖(nuan)室溫不(bu)達標問(wen)題(ti)，督查組發(fa)現，石(shi)(shi)家(jia)莊華發(fa)供(gong)熱有(you)限(xian)公(gong)司、石(shi)(shi)家(jia)莊碩人(ren)節(jie)能(neng)科技有(you)限(xian)公(gong)司、石(shi)(shi)家(jia)莊西(xi)和供(gong)熱有(you)限(xian)公(gong)司等(deng)多(duo)家(jia)企業先后負責卓達書香(xiang)園小區供(gong)暖(nuan)，但(dan)問(wen)題(ti)仍(reng)未解(jie)決，成為困擾小區居民的生(sheng)活難題(ti)。

　　督查組了解到，2019年(nian)10月(yue)，在裕華(hua)區(qu)(qu)城(cheng)管局(ju)、供(gong)(gong)熱(re)辦、卓達書香(xiang)園業主代表(biao)(biao)參加的座談(tan)會(hui)上，城(cheng)管局(ju)負責人明確表(biao)(biao)示，將負責小(xiao)區(qu)(qu)供(gong)(gong)暖(nuan)的企業更(geng)換為群眾(zhong)呼吁的國有企業。2019年(nian)10月(yue)21日，小(xiao)區(qu)(qu)公告欄內張(zhang)貼《石家莊(zhuang)市裕華(hua)區(qu)(qu)供(gong)(gong)熱(re)中心告示》稱：“根據2018—2019年(nian)的供(gong)(gong)熱(re)現狀以及(ji)居民訴(su)求，經向市政(zheng)(zheng)府請示批準，區(qu)(qu)政(zheng)(zheng)府研究決定，2019—2020年(nian)度華(hua)發(fa)涉(she)及(ji)所有供(gong)(gong)熱(re)項目，由裕華(hua)區(qu)(qu)供(gong)(gong)熱(re)中心統(tong)一委托河北國控集團(tuan)對原華(hua)發(fa)所涉(she)及(ji)項目提供(gong)(gong)供(gong)(gong)暖(nuan)保障。2019—2020年(nian)度采暖(nuan)費收費標(biao)準和時間按照市政(zheng)(zheng)府要求執行，具體請居民及(ji)時關注河北國控集團(tuan)在小(xiao)區(qu)(qu)張(zhang)貼的通知”。

　　然(ran)而，1天后，小區(qu)(qu)居民等來的(de)(de)不是河北(bei)國控(kong)集團的(de)(de)通知，小區(qu)(qu)公告欄(lan)反而出(chu)現(xian)了一張華(hua)景清能(neng)的(de)(de)《供熱收費通知》，稱：“根據(ju)2018—2019年(nian)的(de)(de)供熱現(xian)狀(zhuang)以及居民訴(su)求，經向市(shi)政府(fu)請示批準，區(qu)(qu)政府(fu)研究決(jue)定，2019—2020年(nian)度華(hua)發(fa)涉及所(suo)有供熱項目，由(you)裕華(hua)區(qu)(qu)供熱中心(xin)委托(tuo)引入新的(de)(de)企業負責保障(zhang)供熱工作，國控(kong)集團對原華(hua)發(fa)所(suo)涉及的(de)(de)項目進行改造升級。2019—2020年(nian)度采暖工作由(you)新成(cheng)立的(de)(de)華(hua)景清能(neng)負責運營管理”。

　　兩份通知所留(liu)聯系方(fang)(fang)式與(yu)1年(nian)前(qian)負責供(gong)暖的西(xi)和供(gong)熱(re)(re)聯系方(fang)(fang)式完全一致，甚至居民繳費收據(ju)加蓋的是(shi)華景清能(neng)印章，錢款(kuan)卻依然打入西(xi)和供(gong)熱(re)(re)賬戶。督查組經(jing)查閱有關資料發現(xian)，華景清能(neng)發起成立于2019年(nian)9月，該公司(si)與(yu)西(xi)和供(gong)熱(re)(re)為同一法(fa)定代表(biao)人，由西(xi)和供(gong)熱(re)(re)100%出資。督查組認(ren)為，這是(shi)地(di)方(fang)(fang)政府有關單(dan)位和相關企業的文字游戲，面對群眾訴求換(huan)湯不(bu)換(huan)藥，承(cheng)諾不(bu)兌(dui)現(xian)，嚴重損(sun)害政府公信力。

　　針對(dui)群(qun)眾反映山(shan)西(xi)省太(tai)(tai)(tai)原(yuan)市供(gong)(gong)熱(re)(re)(re)主管(guan)(guan)部(bu)(bu)門(men)(men)對(dui)“三供(gong)(gong)一業(ye)”供(gong)(gong)熱(re)(re)(re)管(guan)(guan)網改(gai)造協調推進不力，致部(bu)(bu)分群(qun)眾因(yin)改(gai)造遇阻冬(dong)季斷供(gong)(gong)缺(que)暖(nuan)問(wen)題。督查組暗(an)訪發現(xian)(xian)，太(tai)(tai)(tai)原(yuan)市萬柏林區(qu)西(xi)礦街(jie)433小(xiao)(xiao)區(qu)高(gao)3號(hao)樓(lou)門(men)(men)牌尾號(hao)為04、05、06號(hao)的(de)48戶居民，因(yin)“三供(gong)(gong)一業(ye)”供(gong)(gong)熱(re)(re)(re)管(guan)(guan)網改(gai)造過(guo)程(cheng)(cheng)中(zhong)出現(xian)(xian)糾(jiu)紛，施(shi)工(gong)過(guo)程(cheng)(cheng)受(shou)阻，冬(dong)季供(gong)(gong)暖(nuan)被斷。2019 年11月(yue)2日，該小(xiao)(xiao)區(qu)張貼公告顯示，太(tai)(tai)(tai)原(yuan)市、區(qu)兩級政(zheng)府(fu)有關(guan)部(bu)(bu)門(men)(men)啟動(dong)供(gong)(gong)熱(re)(re)(re)應(ying)(ying)急保(bao)障，決(jue)定恢(hui)復原(yuan)系統(tong)供(gong)(gong)熱(re)(re)(re)。但截至11月(yue)16日督查時(shi)，西(xi)礦街(jie)433小(xiao)(xiao)區(qu)高(gao)3號(hao)樓(lou)仍未恢(hui)復供(gong)(gong)暖(nuan)。《太(tai)(tai)(tai)原(yuan)市城市供(gong)(gong)熱(re)(re)(re)管(guan)(guan)理(li)條例》規定，市人民政(zheng)府(fu)應(ying)(ying)當協調解決(jue)供(gong)(gong)熱(re)(re)(re)工(gong)作中(zhong)的(de)重大問(wen)題；政(zheng)府(fu)應(ying)(ying)當建立供(gong)(gong)熱(re)(re)(re)應(ying)(ying)急保(bao)障制度；供(gong)(gong)用熱(re)(re)(re)雙方發生供(gong)(gong)熱(re)(re)(re)爭(zheng)議(yi)的(de)，可以申請供(gong)(gong)熱(re)(re)(re)行政(zheng)主管(guan)(guan)部(bu)(bu)門(men)(men)調解。太(tai)(tai)(tai)原(yuan)市供(gong)(gong)熱(re)(re)(re)主管(guan)(guan)部(bu)(bu)門(men)(men)對(dui)小(xiao)(xiao)區(qu)“三供(gong)(gong)一業(ye)”供(gong)(gong)熱(re)(re)(re)管(guan)(guan)網改(gai)造過(guo)程(cheng)(cheng)中(zhong)出現(xian)(xian)糾(jiu)紛導(dao)致進度緩慢失(shi)察失(shi)管(guan)(guan)，缺(que)乏(fa)細致調查和有效應(ying)(ying)急處置，造成部(bu)(bu)分居民冬(dong)季供(gong)(gong)暖(nuan)無(wu)法保(bao)障。

　　據通(tong)(tong)(tong)(tong)(tong)報(bao)，山(shan)(shan)(shan)(shan)西(xi)省(sheng)(sheng)交通(tong)(tong)(tong)(tong)(tong)運(yun)(yun)輸(shu)(shu)執(zhi)(zhi)(zhi)(zhi)法(fa)(fa)(fa)局(ju)(ju)(ju)(ju)(ju)、山(shan)(shan)(shan)(shan)西(xi)省(sheng)(sheng)大(da)(da)同(tong)交通(tong)(tong)(tong)(tong)(tong)運(yun)(yun)輸(shu)(shu)執(zhi)(zhi)(zhi)(zhi)法(fa)(fa)(fa)局(ju)(ju)(ju)(ju)(ju)慢作為，致(zhi)38戶居民(min)(min)無法(fa)(fa)(fa)取暖(nuan)。督(du)查(cha)發現，山(shan)(shan)(shan)(shan)西(xi)省(sheng)(sheng)交通(tong)(tong)(tong)(tong)(tong)運(yun)(yun)輸(shu)(shu)執(zhi)(zhi)(zhi)(zhi)法(fa)(fa)(fa)局(ju)(ju)(ju)(ju)(ju)下屬單(dan)位山(shan)(shan)(shan)(shan)西(xi)省(sheng)(sheng)大(da)(da)同(tong)交通(tong)(tong)(tong)(tong)(tong)運(yun)(yun)輸(shu)(shu)執(zhi)(zhi)(zhi)(zhi)法(fa)(fa)(fa)局(ju)(ju)(ju)(ju)(ju)家(jia)(jia)屬院(yuan)(yuan)38戶居民(min)(min)在供(gong)(gong)(gong)熱(re)(re)期(qi)(qi)前13天被(bei)突(tu)然通(tong)(tong)(tong)(tong)(tong)知2019年(nian)冬(dong)季(ji)無法(fa)(fa)(fa)供(gong)(gong)(gong)熱(re)(re)。該(gai)家(jia)(jia)屬院(yuan)(yuan)供(gong)(gong)(gong)熱(re)(re)工作2009年(nian)以前由大(da)(da)同(tong)市(shi)(shi)交通(tong)(tong)(tong)(tong)(tong)局(ju)(ju)(ju)(ju)(ju)征費(fei)(fei)稽查(cha)分局(ju)(ju)(ju)(ju)(ju)北(bei)關站(zhan)負(fu)責，2009年(nian)7月(yue)，經山(shan)(shan)(shan)(shan)西(xi)省(sheng)(sheng)交通(tong)(tong)(tong)(tong)(tong)廳(ting)安(an)排，大(da)(da)同(tong)市(shi)(shi)交通(tong)(tong)(tong)(tong)(tong)局(ju)(ju)(ju)(ju)(ju)征費(fei)(fei)稽查(cha)分局(ju)(ju)(ju)(ju)(ju)將(jiang)北(bei)關站(zhan)辦公(gong)樓(lou)及附(fu)屬設施借用(yong)(yong)給山(shan)(shan)(shan)(shan)西(xi)遠方(fang)路橋(qiao)集團(tuan)有(you)限(xian)責任公(gong)司(si)(si)使用(yong)(yong)，并約定由該(gai)公(gong)司(si)(si)負(fu)責家(jia)(jia)屬院(yuan)(yuan)供(gong)(gong)(gong)熱(re)(re)，協議(yi)到(dao)期(qi)(qi)時(shi)間為2018年(nian)7月(yue)23日。直到(dao)2019年(nian)10月(yue)10日，山(shan)(shan)(shan)(shan)西(xi)遠方(fang)路橋(qiao)公(gong)司(si)(si)才通(tong)(tong)(tong)(tong)(tong)知山(shan)(shan)(shan)(shan)西(xi)省(sheng)(sheng)大(da)(da)同(tong)交通(tong)(tong)(tong)(tong)(tong)運(yun)(yun)輸(shu)(shu)執(zhi)(zhi)(zhi)(zhi)法(fa)(fa)(fa)局(ju)(ju)(ju)(ju)(ju)不(bu)再借用(yong)(yong)并搬離(li)。10月(yue)12日，山(shan)(shan)(shan)(shan)西(xi)省(sheng)(sheng)大(da)(da)同(tong)交通(tong)(tong)(tong)(tong)(tong)運(yun)(yun)輸(shu)(shu)執(zhi)(zhi)(zhi)(zhi)法(fa)(fa)(fa)局(ju)(ju)(ju)(ju)(ju)通(tong)(tong)(tong)(tong)(tong)知家(jia)(jia)屬院(yuan)(yuan)住戶2019年(nian)不(bu)再供(gong)(gong)(gong)暖(nuan)，并于(yu)10月(yue)14日書面請示山(shan)(shan)(shan)(shan)西(xi)省(sheng)(sheng)交通(tong)(tong)(tong)(tong)(tong)運(yun)(yun)輸(shu)(shu)執(zhi)(zhi)(zhi)(zhi)法(fa)(fa)(fa)局(ju)(ju)(ju)(ju)(ju)申請60萬元家(jia)(jia)屬院(yuan)(yuan)供(gong)(gong)(gong)暖(nuan)費(fei)(fei)，被(bei)口頭答復沒有(you)這塊資(zi)金，無法(fa)(fa)(fa)支(zhi)付供(gong)(gong)(gong)熱(re)(re)費(fei)(fei)用(yong)(yong)。此(ci)后，山(shan)(shan)(shan)(shan)西(xi)省(sheng)(sheng)交通(tong)(tong)(tong)(tong)(tong)運(yun)(yun)輸(shu)(shu)執(zhi)(zhi)(zhi)(zhi)法(fa)(fa)(fa)局(ju)(ju)(ju)(ju)(ju)、山(shan)(shan)(shan)(shan)西(xi)省(sheng)(sheng)大(da)(da)同(tong)交通(tong)(tong)(tong)(tong)(tong)運(yun)(yun)輸(shu)(shu)執(zhi)(zhi)(zhi)(zhi)法(fa)(fa)(fa)局(ju)(ju)(ju)(ju)(ju)未(wei)能妥善處理(li)與山(shan)(shan)(shan)(shan)西(xi)遠方(fang)路橋(qiao)公(gong)司(si)(si)的工作銜接，未(wei)與當地政府(fu)相關部門及時(shi)溝通(tong)(tong)(tong)(tong)(tong)，也未(wei)采取有(you)效措施，導致(zhi)10月(yue)25日供(gong)(gong)(gong)熱(re)(re)期(qi)(qi)開始后家(jia)(jia)屬院(yuan)(yuan)即處于(yu)斷(duan)供(gong)(gong)(gong)狀態(tai)。

　　國(guo)(guo)辦督(du)查(cha)室認為(wei)，河北、山西等(deng)地督(du)查(cha)發現(xian)的(de)問(wen)題，暴露出(chu)部分(fen)地方和(he)單位(wei)政治站位(wei)不(bu)高，宗(zong)旨(zhi)意識淡漠，沒有(you)把群眾(zhong)(zhong)溫(wen)暖過冬真正放在心上。一是對黨(dang)中央(yang)、國(guo)(guo)務院關(guan)于切(qie)實(shi)(shi)抓好保(bao)(bao)(bao)暖保(bao)(bao)(bao)供工作(zuo)，確保(bao)(bao)(bao)群眾(zhong)(zhong)溫(wen)暖過冬重大(da)決策(ce)部署(shu)認識不(bu)到(dao)位(wei)、落實(shi)(shi)不(bu)徹底，未(wei)切(qie)實(shi)(shi)履行主體責任；二是承諾多年不(bu)兌現(xian)，損害(hai)群眾(zhong)(zhong)利益；三是利用(yong)政府公信力亂作(zuo)為(wei)，與企業串通弄虛作(zuo)假，嚴重影響黨(dang)和(he)政府的(de)形象(xiang)；四是對移交(jiao)、轉交(jiao)過程(cheng)中出(chu)現(xian)的(de)問(wen)題失(shi)察漏管，不(bu)作(zuo)為(wei)慢作(zuo)為(wei)。下一步，國(guo)(guo)辦督(du)查(cha)室將對相關(guan)工作(zuo)整改(gai)(gai)落實(shi)(shi)情況持續關(guan)注(zhu)，加大(da)督(du)查(cha)力度，切(qie)實(shi)(shi)推動有(you)關(guan)問(wen)題整改(gai)(gai)到(dao)位(wei)。