中(zhong)證網訊（記(ji)者 王方圓(yuan)）銀(yin)保(bao)(bao)(bao)監會網站12月14日消(xiao)息，銀(yin)保(bao)(bao)(bao)監會辦公廳發布《關于切(qie)實(shi)貫徹落實(shi)疫(yi)情防(fang)控(kong)優(you)化措施保(bao)(bao)(bao)障(zhang)基礎金融(rong)服(fu)(fu)(fu)務(wu)(wu)(wu)暢(chang)通(tong)(tong)有關事項的通(tong)(tong)知(zhi)》。《通(tong)(tong)知(zhi)》指出，大力推廣使(shi)用線(xian)上金融(rong)服(fu)(fu)(fu)務(wu)(wu)(wu)，要(yao)積(ji)極引導客(ke)戶(hu)通(tong)(tong)過手機銀(yin)行、網上銀(yin)行等“無接觸(chu)”方式辦理業(ye)(ye)務(wu)(wu)(wu)。暢(chang)通(tong)(tong)線(xian)上渠(qu)道，為(wei)客(ke)戶(hu)提(ti)供7*24小時便捷(jie)、高效、穩定的金融(rong)服(fu)(fu)(fu)務(wu)(wu)(wu)。要(yao)結(jie)合疫(yi)情期間(jian)客(ke)戶(hu)特殊需求，豐富(fu)創新線(xian)上業(ye)(ye)務(wu)(wu)(wu)品種，提(ti)升服(fu)(fu)(fu)務(wu)(wu)(wu)體(ti)驗。要(yao)細化完善業(ye)(ye)務(wu)(wu)(wu)連(lian)續(xu)性預案，做好網絡系統軟、硬件的維護和備份，確(que)保(bao)(bao)(bao)線(xian)上服(fu)(fu)(fu)務(wu)(wu)(wu)不間(jian)斷。要(yao)保(bao)(bao)(bao)障(zhang)客(ke)服(fu)(fu)(fu)熱線(xian)和線(xian)上投(tou)訴渠(qu)道暢(chang)通(tong)(tong)，縮短線(xian)上人工服(fu)(fu)(fu)務(wu)(wu)(wu)轉接等待時長，及(ji)時解決群眾(zhong)急難愁盼問題(ti)。