深圳證監局：一季度轄區證券基金期貨經營機構投訴件1464件
余世鵬
中國證券報·中證網
中證(zheng)網訊（記(ji)者 余世鵬(peng)）4月25日，深(shen)圳證(zheng)監局(ju)公布(bu)2022年一(yi)季度(du)證(zheng)券(quan)基金期貨(huo)糾(jiu)紛投(tou)(tou)訴情況。一(yi)季度(du)該局(ju)共(gong)收到轄區證(zheng)券(quan)基金期貨(huo)經(jing)營機構投(tou)(tou)訴件(jian)(jian)(jian)(jian)1464件(jian)(jian)(jian)(jian)，比2021年四季度(du)增加606件(jian)(jian)(jian)(jian)。從投(tou)(tou)訴對(dui)象看(kan)，一(yi)季度(du)針對(dui)證(zheng)券(quan)經(jing)營機構的(de)投(tou)(tou)訴946件(jian)(jian)(jian)(jian)，增加500件(jian)(jian)(jian)(jian)；針對(dui)基金經(jing)營機構的(de)投(tou)(tou)訴350件(jian)(jian)(jian)(jian)，增加86件(jian)(jian)(jian)(jian)；針對(dui)期貨(huo)經(jing)營機構的(de)投(tou)(tou)訴74件(jian)(jian)(jian)(jian)，增加7件(jian)(jian)(jian)(jian)；針對(dui)證(zheng)券(quan)投(tou)(tou)資(zi)咨詢(xun)機構的(de)投(tou)(tou)訴94件(jian)(jian)(jian)(jian)，增加13件(jian)(jian)(jian)(jian)。
從投訴(su)事項(xiang)的類型看，一季度投訴(su)中系統問(wen)(wen)(wen)(wen)題(ti)(ti)603件，規范經營問(wen)(wen)(wen)(wen)題(ti)(ti)415件，客戶(hu)服務問(wen)(wen)(wen)(wen)題(ti)(ti)183件，開銷轉戶(hu)問(wen)(wen)(wen)(wen)題(ti)(ti)72件，虛假宣傳問(wen)(wen)(wen)(wen)題(ti)(ti)57件，從業人員問(wen)(wen)(wen)(wen)題(ti)(ti)39件，傭金糾紛問(wen)(wen)(wen)(wen)題(ti)(ti)37件，申購贖回問(wen)(wen)(wen)(wen)題(ti)(ti)29件，開平倉(cang)問(wen)(wen)(wen)(wen)題(ti)(ti)14件，分(fen)紅問(wen)(wen)(wen)(wen)題(ti)(ti)3件，其他問(wen)(wen)(wen)(wen)題(ti)(ti)12件。
深圳證監局表示，各機構要(yao)(yao)針對(dui)本期(qi)投(tou)訴處(chu)理(li)工(gong)作存在的(de)問題，認(ren)真分析總結(jie)投(tou)訴原因、風險隱(yin)患與處(chu)理(li)要(yao)(yao)點，切實履行投(tou)訴處(chu)理(li)首要(yao)(yao)責任(ren)和主(zhu)體(ti)責任(ren)，持續做好投(tou)訴處(chu)理(li)、矛盾糾(jiu)紛(fen)化(hua)解等投(tou)資(zi)者權益(yi)保護工(gong)作。
